About the Role We're seeking an IT Service Engineer to join our team at hubside - Die Recruitingwerkstatt. As the primary point of contact for users, you will ensure seamless IT operations in the workplace. Your technical expertise, combined with a service-oriented mindset, will drive the continuous improvement of our IT environment. Key Responsibilities • Provide second-level support and serve as a central point of contact for users, handling day-to-day IT system usage, from ticket resolution to on-site deployments • Collaborate with the 1st- and 2nd-Level Support teams to analyze and resolve issues, with a focus on client hardware, software, user permissions, and data management • Oversee the maintenance, replacement, and ongoing care of hardware and software components to ensure smooth operations • Administer and maintain central systems and databases, including CMDB, email systems, and VPN infrastructure • Contribute to the development and optimization of our modern workplace and IT infrastructure • Offer expert advice and support to colleagues on technical matters • Coordinate tasks independently and contribute to IT projects aimed at sustainably improving our system landscape Requirements • Completed education in the IT field and relevant work experience in the IT industry • Analytical, structured, and solution-focused thinking and working style • Strong service orientation and enthusiasm for supporting users with expertise and solutions • Proficient knowledge of Microsoft technologies, particularly Windows and Office • Familiarity with ITIL fundamentals and practical experience with related processes is a plus • Experience in supporting or mentoring less experienced team members is ideal • Hands-on approach enables efficient and goal-oriented implementation of practical solutions Nice to Have • Experience with network infrastructure, cybersecurity, and cloud technologies • Knowledge of agile methodologies and DevOps practices • Familiarity with scripting languages, such as PowerShell or Python Benefits • Unlimited employment contract with attractive vacation entitlement and additional free days • Flexible working hours and hybrid work model with mobile working options • Personalized training and development opportunities with a dedicated budget • Attractive additional benefits, including mobility offers • Regular team and company events • Free parking spaces on site • Refer a successful candidate and receive a referral bonus of €1,000 Apply now through our job portal on Arbeitnow.