Support Center
Get help with DigitalSkeleton
Contact Support
General Support
For general questions and assistance:
Email: support@pwabuilder.com
Response Time: Within 24 hours
Hours: Monday-Friday, 9 AM - 5 PM EST
Technical Support
For technical issues and bug reports:
Email: tech@pwabuilder.com
Response Time: Within 12 hours
Include: Error messages, URLs, browser info
Common Issues
Possible causes:
- Website requires authentication or login
- Website blocks automated requests
- URL is incorrect or website is down
- Website uses advanced bot protection
Solutions:
- Verify the URL is accessible in a browser
- Check if the website requires login
- Try again later if the website is temporarily down
- Contact us if the issue persists
Common issues:
- Website requires CORS headers for mobile WebView
- Website uses features not supported in WebView
- SSL certificate issues
- Missing development environment setup
Solutions:
- Ensure your website supports WebView access
- Test the website in a mobile browser first
- Check that all resources use HTTPS
- Follow the platform-specific setup guide
Possible causes:
- Download interrupted or incomplete
- File expired (files are deleted after 7 days)
- Browser download restrictions
- Antivirus software blocking the download
Solutions:
- Try downloading again with a stable connection
- Use a different browser or incognito mode
- Check your antivirus quarantine folder
- Generate a new package if the file has expired
Why this happens:
- Website content is dynamically loaded with JavaScript
- PWA files are in non-standard locations
- Website serves different content to our analyzer
- Conditional loading based on user agent
What to do:
- Manually verify your PWA setup
- Check that files are accessible at standard paths
- Use browser developer tools to inspect your PWA
- Contact us with specific details about the discrepancy
System Status
Service Status
PWA Analysis: Operational
Package Generation: Operational
Download Service: Operational
Performance Metrics
Average Analysis Time: 3.2 seconds
Average Build Time: 12 seconds
Success Rate: 98.5%
Uptime: 99.9%
Feature Requests
Have an idea for improving PWA Builder? We'd love to hear from you!
How to Submit
- Email us at features@pwabuilder.com
- Include a detailed description
- Explain the use case and benefits
- Provide examples if applicable
What We Consider
- User demand and community interest
- Technical feasibility
- Alignment with our roadmap
- Development time and resources