Support Center

Get help with DigitalSkeleton

Documentation

Complete guides and API reference

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API Reference

Technical documentation for developers

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Build History

Track your previous app builds

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Contact Support

General Support

For general questions and assistance:

Email: support@pwabuilder.com

Response Time: Within 24 hours

Hours: Monday-Friday, 9 AM - 5 PM EST

Technical Support

For technical issues and bug reports:

Email: tech@pwabuilder.com

Response Time: Within 12 hours

Include: Error messages, URLs, browser info

Common Issues

Possible causes:

  • Website requires authentication or login
  • Website blocks automated requests
  • URL is incorrect or website is down
  • Website uses advanced bot protection

Solutions:

  • Verify the URL is accessible in a browser
  • Check if the website requires login
  • Try again later if the website is temporarily down
  • Contact us if the issue persists

Common issues:

  • Website requires CORS headers for mobile WebView
  • Website uses features not supported in WebView
  • SSL certificate issues
  • Missing development environment setup

Solutions:

  • Ensure your website supports WebView access
  • Test the website in a mobile browser first
  • Check that all resources use HTTPS
  • Follow the platform-specific setup guide

Possible causes:

  • Download interrupted or incomplete
  • File expired (files are deleted after 7 days)
  • Browser download restrictions
  • Antivirus software blocking the download

Solutions:

  • Try downloading again with a stable connection
  • Use a different browser or incognito mode
  • Check your antivirus quarantine folder
  • Generate a new package if the file has expired

Why this happens:

  • Website content is dynamically loaded with JavaScript
  • PWA files are in non-standard locations
  • Website serves different content to our analyzer
  • Conditional loading based on user agent

What to do:

  • Manually verify your PWA setup
  • Check that files are accessible at standard paths
  • Use browser developer tools to inspect your PWA
  • Contact us with specific details about the discrepancy

System Status

Service Status
PWA Analysis: Operational
Package Generation: Operational
Download Service: Operational
Performance Metrics

Average Analysis Time: 3.2 seconds

Average Build Time: 12 seconds

Success Rate: 98.5%

Uptime: 99.9%

Feature Requests

Have an idea for improving PWA Builder? We'd love to hear from you!

How to Submit
  • Email us at features@pwabuilder.com
  • Include a detailed description
  • Explain the use case and benefits
  • Provide examples if applicable
What We Consider
  • User demand and community interest
  • Technical feasibility
  • Alignment with our roadmap
  • Development time and resources
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